FOTRIC EU Warranty Policy

Last updated: August 31, 2026

1. Scope of This Policy

This Commercial Limited Warranty applies to new FOTRIC products purchased directly from the FOTRIC EU Official Store and delivered within the European Union.

Products purchased from distributors, retailers, marketplaces or other sales channels may be subject to the after-sales policy of the seller or channel through which the product was purchased. Please contact the original seller for assistance.

This policy does not apply to refurbished products, demonstration products, sample products or products supplied under separate written commercial terms, unless otherwise stated.

2. Warranty Period

The applicable commercial warranty period is as follows:

If a longer warranty period is expressly provided in the applicable product page, invoice, order confirmation or separate written agreement, the longer period will apply.

3. Warranty Start Date

FOTRIC’s commercial warranty starts on the purchase date shown on a valid invoice, receipt or order confirmation.

Warranty coverage does not depend on:

• Product registration;
• First activation;
• First use;
• Internet connection;
• Connection to a FOTRIC account; or
• Device usage or activation data being available to FOTRIC.

Statutory consumer rights are calculated in accordance with applicable EU and national law. These rights generally begin on the date of delivery and may provide additional protection.

4. What Is Covered

This commercial warranty covers defects in materials and workmanship that arise during normal use and within the applicable commercial warranty period.

The product must be used, stored and maintained in accordance with the applicable FOTRIC instructions, operating specifications and safety guidance.

5. What Is Not Covered

This commercial warranty does not cover damage or defects caused by:

• Accidents, drops, collisions or external impact;
• Liquid, water or chemical exposure;
• Misuse, abuse, neglect or improper operation;
• Use outside the product’s published specifications or intended purpose;
• Incorrect voltage, power supply, charging or accessories;
• Unauthorized disassembly, modification or repair;
• Repair or service performed by an unauthorized person or service provider;
• Normal wear and tear;
• Normal battery capacity degradation;
• Cosmetic damage that does not affect product functionality;
• Altered, removed or illegible serial numbers;
• Loss or theft of the product;
• Products purchased from unauthorized sellers; or
• Failure to follow applicable product instructions.

The exclusions above do not limit any mandatory consumer rights that cannot legally be excluded or limited.

6. How to Submit a Warranty Claim

To submit a warranty claim, please contact FOTRIC EU Customer Service.

Submit a Warranty Claim

Please provide:

• Your order number, invoice or other valid proof of purchase;
• Product model;
• Product serial number;
• Description of the issue;
• Photos or videos showing the issue, where applicable; and
• Any troubleshooting information requested by FOTRIC.

FOTRIC may request additional information or ask you to complete troubleshooting steps before approving a return.

Please do not send a product to FOTRIC without receiving return instructions or a valid Return Merchandise Authorization (RMA).

7. Inspection and Warranty Resolution

After receiving the required information or product, FOTRIC may inspect the product to determine whether the issue is covered by this policy.

If the issue is covered, FOTRIC may, subject to applicable law:

• Repair the product;
• Replace the product with a new, refurbished or functionally equivalent product; or
• Provide another appropriate remedy where repair or replacement is not reasonably available.

Replacement products may differ slightly in appearance or specifications due to product updates or availability.

If the issue is not covered by this policy, FOTRIC may provide a repair quotation. Paid repair will only proceed after the customer approves the quotation.

8. Shipping Costs

For an approved warranty claim caused by a defect covered under this policy, FOTRIC will cover standard inspection, repair, replacement and return shipping costs according to the instructions provided during the RMA process.

For products that are not covered by this policy, the customer may be responsible for inspection, parts, labor, taxes, customs and shipping costs.

9. Warranty for Repaired or Replaced Products

Subject to applicable law, a repaired or replaced product will be covered for the longer of:

• The remaining period of the original commercial warranty; or
• Three months from the date of repair or replacement.

Repair or replacement does not otherwise restart or extend the original commercial warranty period, unless required by applicable law.

10. Data and Personal Items

Before sending a product for inspection, repair or replacement, please back up any data stored on the product.

The repair or replacement process may result in the deletion or loss of stored data. Customers are responsible for backing up their own data before sending a product for service.

Please remove personal belongings and unrelated accessories from the package before shipment.

12. Returns and Right of Withdrawal

This policy does not govern returns made because of a change of mind, statutory withdrawal rights or other non-warranty returns.

For information about returns, refunds and withdrawal rights, please refer to our Returns & Refund Policy .

13. Policy Updates

FOTRIC may update this policy from time to time.

The version applicable to a purchase will not reduce any mandatory rights or protections available to the customer under applicable law.

14. Contact Us